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Te-Care™ Service Contracts

Te-Care service contracts are designed to minimize instrument downtime. They maintain the continuous operation and reliability of your laboratory environment.  Te-Care service contracts are available for a range of Tecan liquid handling and detection instruments.

Click Fluent® & Freedom EVO® or Detection & others for our recommendations on individual instruments.

Our proactive approach minimizes instrument downtime, offering remote diagnostics, remote support, on-site support, and much more. We give you the peace of mind to focus on your research and analysis.

All Te-Care services are provided by our network of experienced and certified field and application engineers.

The reliable operation of technical equipment is
vital to the efficiency and output of any laboratory.

Contact us to learn more!

Fluent &
Freedom EVO




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Tab 01 / Fluent &
Freedom EVO
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Your choice of service contracts for Fluent® & Freedom EVO®

Click here for our recommendations on individual instruments.

Te-Care MAINTENANCE

Scheduled preventive maintenance performed onsite by a Tecan service engineer.

Te-Care COMPLETE (Recommended)

Comprehensive onsite maintenance with prioritized support for unexpected service needs.

Features and options

      Recommended
    Te-Care
MAINTENANCE		 Te-Care
COMPLETE
Lab in flow Operator e-Learning
Preventive Maintenance (annual1)
Resource maximization How to’s via Knowledge Portal
Introspect™ (default)
LabNavigator™ ($) ($)
Support request 24/7 Self-help via Knowledge Portal
Helpdesk via support portal
Support priority PLUS TOP
Troubleshooting Remote diagnostics & support
Onsite support & repair ($)
Onsite response time   48 hours2
Application assistance ($) ($)
($) Offered as billed service   included in contract
1) Includes software updates where necessary, higher intervals available ($)   2) Commercially reasonable effort, business hours
Regional differences apply

Recommended contracts for each instrument

      Recommended
    Te-Care
MAINTENANCE		 Te-Care
COMPLETE
Liquid handling instruments Fluent®
Freedom EVO® platforms
Freedom EVO Clinical
Freedom EVOlyzer®
possible    recommended
Regional differences might apply. For more information reach out to your local Tecan sales or service representative or contact us here.




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Tab 02 / Detection &
Others
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Your choice of service contracts for Detection & others

Click here for our recommendations on individual instruments.

Te-Care Depot Repair

Cost-effective repair with seamless processing and optional loaner instrument.

Te-Care MAINTENANCE

Scheduled preventive maintenance performed onsite by a Tecan service engineer.

Te-Care COMPLETE (Recommended)

Comprehensive onsite maintenance with prioritized support for unexpected service needs.

Features and options

        Recommended
    Te-Care
Depot Repair		 Te-Care
MAINTENANCE		 Te-Care
COMPLETE
Lab in flow Operator e-Learning
Preventive Maintenance (annual1)  
Loaner instrument2 ($) ($) ($)
Resource maximization How to’s via Knowledge Portal
Introspect™ (default) Spark only Spark only Spark only
LabNavigator™ ($) ($) ($)
Support request 24/7 Self-help via Knowledge Portal
Helpdesk via support portal
Support priority PLUS PLUS TOP
Troubleshooting Remote diagnostics & support
Depot Repair    
Onsite support & repair ($) ($)
Onsite response time     48 hours3
Application assistance ($) ($) ($)
($) Offered as billed service    included in contract
1) Includes software updates where necessary, higher intervals available ($)   2) Subject to availability   3) Commercially reasonable effort, business hours
Regional differences apply

Recommended contracts for each instrument

        Recommended
    Te-Care
Depot Repair		 Te-Care
MAINTENANCE		 Te-Care
COMPLETE
Microplate readers Spark®  
Spark® Cyto  
Infinite® F50
Sunrise™, Infinite 200
Microplate washers HydroFlex™
HydroSpeed™
 possible    recommended
Regional differences might apply. For more information reach out to your local Tecan sales or service representative or contact us here.
Tecan Training
Tecan Academy

Never has it been so easy to train, scale and keep your lab in flow with our Tecan Academy!

Remote diagnostics
Service Cockpit

Remote diagnostics for an enhanced service experience.

Self-help
Knowledge portal

Trouble with your instrument? Check our FAQs, tips, and expert advice to get the most out of it.
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